We’re Here to Help

At OFWJobs.org, we value your feedback, questions, and suggestions. Your input helps us improve our content and better serve the overseas Filipino worker community. Whether you have questions about our articles, suggestions for new topics, or feedback about our site, we welcome hearing from you.

How to Reach Us

Email Contact

General Inquiries: privacy@ofwjobs.org

Email is the best way to reach us for most inquiries. We check our email regularly and respond to messages as promptly as possible.

Phone Contact

Phone: +1 628 726 5735

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (Philippine Time)

Please note that our phone line is primarily for general inquiries about our services and content. For detailed questions that require research or extended discussion, email often works better as it allows us to provide thorough, well-researched responses.

Response Times

We strive to respond to all inquiries within 2-3 business days. During peak periods or holidays, response times may be slightly longer. Please be patient with us, we’re a small team working to serve a large community.

For urgent matters related to your safety or welfare while working abroad, please contact the appropriate emergency services or your nearest Philippine embassy or consulate immediately rather than waiting for our response.

What We Can Help With

We’re happy to assist with questions and feedback related to:

Content Questions

• Clarifications about information in our articles
• Requests for additional details on topics we’ve covered
• Questions about how to apply information to your specific situation

Content Suggestions

• Topics you’d like us to cover
• Areas where you feel information is missing or incomplete
• Updates or corrections to existing articles
• Suggestions for improving how we present information

Website Feedback

• Technical issues with the site
• Suggestions for improving navigation or user experience
• Problems accessing content
• Mobile compatibility issues

Partnership and Collaboration

• Media inquiries
• Research collaboration opportunities
• Content partnership proposals
• Speaking engagement requests

General Feedback

• What’s working well on the site
• What could be improved
• Your experiences using our resources
• Success stories about how our content helped you

What We Cannot Help With

To set appropriate expectations, please understand that we cannot provide:

Individual Legal Advice

We are not lawyers and cannot provide legal advice for specific situations. If you’re facing a legal issue related to your employment contract, visa status, or workplace dispute, you need to consult with a qualified attorney who can review your specific circumstances.

Many Philippine embassies and consulates offer legal assistance to nationals abroad. Several NGOs also provide free or low-cost legal services to OFWs facing problems. We can point you toward these resources, but we cannot replace professional legal counsel.

Job Placement or Recruitment Services

OFWJobs.org is an information resource, not a recruitment agency. We do not place workers in jobs, arrange employment, or connect job seekers with employers. Any individual or organization claiming to recruit on behalf of OFWJobs.org is fraudulent.

If you’re seeking employment abroad, please work with licensed recruitment agencies registered with POEA or apply directly through official government programs.

Visa Processing or Documentation Services

We cannot process visas, authenticate documents, or expedite government requirements. All official processes must be completed through appropriate government channels.

We can explain how these processes work and what requirements you need to meet, but we cannot complete them on your behalf or provide shortcuts around official procedures.

Emergency Assistance

If you’re experiencing an emergency situation while abroad, including medical emergencies, safety threats, illegal detention, or abuse, please contact:

Philippine Emergency Hotlines:

• Philippine Overseas Labor Office (POLO) in your country
• Philippine Embassy or Consulate nearest to you
• OWWA Hotline: +632 8891-7601
• DFA Office of the Undersecretary for Migrant Workers Affairs: +632 8834-4000

OFWJobs.org is not equipped to provide emergency response services. In urgent situations, contact official government services immediately.

Financial Assistance

We do not provide loans, financial assistance, or monetary support. We are an information resource, not a financial service provider.

If you need financial assistance, OWWA offers various support programs for qualified members. Contact OWWA directly to learn about available assistance programs.

When You Contact Us

To help us respond more effectively, please include the following information when reaching out:

For Content Questions

• The specific article or topic you’re asking about (include the article title or URL if possible)
• Your specific question or what needs clarification
• Any relevant context about your situation that might help us provide better guidance

For Content Suggestions

• The topic you’d like us to cover
• Why this topic matters to you and others
• Any specific questions or aspects you’d like addressed
• If you know of any reliable sources or references we should consult

For Technical Issues

• What you were trying to do
• What happened instead
• What device and browser you’re using
• Any error messages you received

For Partnership Inquiries

• Your organization or publication
• The nature of the proposed collaboration
• Your timeline and specific needs
• How you found OFWJobs.org

The more specific information you provide, the better we can address your needs.

What Happens to Your Message

When you contact us, here’s what you can expect:

Privacy: We treat your contact information and the content of your messages confidentially. We will not share your information with third parties without your permission, except as required by law.

Response: We read every message we receive. While we cannot always provide individual responses to every inquiry (particularly when questions require extensive legal research or advice beyond our scope), we do our best to acknowledge receipt and provide helpful information or referrals when possible.

Content Development: Many messages we receive inspire new articles or improvements to existing content. If your question represents an information gap that likely affects many people, we may develop content to address it. This benefits not just you but everyone with similar questions.

No Solicitation: We will never sell or share your contact information for marketing purposes. You will not receive unsolicited communications from us or third parties as a result of contacting us.

For Government-Related Questions

For questions about official government requirements, processes, or programs, please contact the appropriate government agency directly. They have the most current, authoritative information and can address specific cases.

Philippine Overseas Employment Administration (POEA)

• Website: www.poea.gov.ph
• Email: info@poea.gov.ph
• Hotline: +632 8722-1144 to 1155

Overseas Workers Welfare Administration (OWWA)

• Website: www.owwa.gov.ph
• Email: owwamain@owwa.gov.ph
• Hotline: +632 8891-7601

Department of Migrant Workers (DMW)

• Website: www.dmw.gov.ph
• Hotline: 1348 (DMW Hotline)

Department of Foreign Affairs (DFA)

• Website: www.dfa.gov.ph
• Email: asec_coma@dfa.gov.ph
• Consular Assistance: +632 8834-4000

Philippine Embassies and Consulates Abroad

Find contact information for Philippine embassies and consulates worldwide at: www.dfa.gov.ph/dfa-offices/foreign-service-posts

These embassies and consulates provide various services to Filipinos abroad, including emergency assistance, legal support, authentication of documents, and general welfare services.

For Media and Press Inquiries

Media professionals seeking interviews, expert commentary, or information about OFWJobs.org should email privacy@ofwjobs.org with “Media Inquiry” in the subject line.

Please include:

• Your name and media organization
• The topic or story you’re working on
• Your deadline
• Specific questions or type of input you’re seeking

We try to accommodate media requests when they align with our mission of providing accurate information about overseas Filipino employment. However, please understand that as a small team, we may not be able to respond to all media inquiries, especially those with very short deadlines.

Social Media and Other Platforms

While email and phone are our primary contact methods, we’re expanding our presence on various platforms to better serve the OFW community. Check back for updates about our social media channels and additional ways to connect with us.

When we establish official social media accounts, we’ll announce them on this page and our website. Please be cautious of any accounts claiming to represent OFWJobs.org that are not listed on our official website, as they may be unauthorized or fraudulent.

Report Issues or Concerns

If you encounter any of the following, please report it to us immediately:

Fraudulent Activity

If someone is claiming to represent OFWJobs.org in recruitment activities, job placement, document processing, or any other service we don’t provide, please report this to us. Include as much detail as possible about the individual or organization, how they contacted you, and what they claimed.

Website Security Issues

If you discover a security vulnerability on our website, please report it to us responsibly by emailing privacy@ofwjobs.org with “Security Issue” in the subject line. Please do not publicly disclose the vulnerability until we’ve had a chance to address it.

Inaccurate Content

If you believe any information on our site is incorrect, outdated, or misleading, please let us know. Include the specific article or page, the information you believe is incorrect, and if possible, a reliable source showing the correct information.

Offensive or Inappropriate Comments

If you encounter offensive, abusive, or inappropriate comments on our site, please report them to us. We strive to maintain a respectful community environment.

Business Hours and Holidays

Our office operates on Philippine time and observes Philippine public holidays. During these times, response times may be longer:

Regular Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (PHT)

Closed: Weekends and Philippine public holidays

We do check messages outside business hours and may respond during evenings or weekends, but please don’t expect immediate responses during these times.

Location and Service Area

OFWJobs.org operates as a digital resource serving Filipinos worldwide. We do not maintain physical offices open to the public, and all communications are handled via email or phone.

Our content serves Overseas Filipino Workers regardless of where they’re working or where they’re from in the Philippines. Whether you’re in the Middle East, Asia, North America, Europe, or anywhere else, our information resources are designed to serve you.

Your Feedback Matters

Every message we receive helps us understand what the OFW community needs. Your questions tell us what information is missing or unclear. Your suggestions guide our content development priorities. Your feedback helps us improve how we present information.

Even if we cannot provide an individual response to your specific question, please know that your input contributes to making OFWJobs.org a better resource for everyone. We genuinely appreciate everyone who takes time to reach out.

A Note About Response Limitations

We want to be honest about our limitations. OFWJobs.org is run by a small team dedicated to serving the OFW community, but we have limited capacity to provide individualized assistance. This means:

• We may not be able to answer questions that require extensive legal research
• We cannot provide advice that depends on reviewing documents or specific contracts
• We cannot investigate individual cases of employer misconduct or agency fraud
• We cannot intervene in disputes between workers and employers or agencies
• We cannot provide financial advice tailored to individual situations

What we can do is point you toward the resources, organizations, and government agencies equipped to help with specific situations. We can provide general information and guidance. We can explain how systems and processes work. We can help you understand your options and where to seek appropriate assistance.

We’re working to expand our capacity to serve the community better, but for now, we appreciate your understanding of these limitations.

Stay Connected

We’re continuously working to improve how we serve the OFW community. This includes exploring additional ways for you to connect with us and access support.

Visit OFWJobs.org regularly for new content addressing emerging issues, policy updates, and practical guidance. Bookmark our site and check back often, as we publish new articles multiple times each week.

Thank You

Thank you for your interest in OFWJobs.org and for being part of the community we serve. Whether you’re considering overseas employment for the first time, currently working abroad, or a returned OFW, we’re honored to be a resource in your journey.

Your success and safety matter to us. We’re committed to providing the most accurate, comprehensive, and accessible information we can to help you navigate the complexities of overseas employment.

We look forward to hearing from you.

Contact Information

Email: privacy@ofwjobs.org
Phone: +1 628 726 5735
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Philippine Time)